More results...

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Working Together As Culture Shifts

By Joe Mancini

Published in December 2020

The Oxford word of the year turns out to be several words that all evoke the emotional roller coaster we have  been riding. Lockdown, Anthropause, Super Spreader, Black Lives Matter, and Doom Scrolling are words and phrases that remind us of the fragility of our culture.

Since March, The Working Centre has been riding this roller coaster as we have constantly shuffled services and programs in order to react to the pandemic. At first St. John’s Kitchen served takeout meals from the door, then we moved the food distribution to the parking lot and recreated St. John’s Kitchen as a separate space for the unsheltered, offering washrooms, showers, laundry, meals and drop-in. Meanwhile we restarted Job Café and increased our support to a number of encampments. In August we started renovating Maurita’s Kitchen in order to create a commissary kitchen to prepare up to 600 meals each day, and then we moved to set up the University Avenue residence offering interim housing to 80 people. 

In the resource centre on Queen Street, we had to quickly adapt to support job searchers by reimagining the layout of our formerly open-concept resource centre while also helping people to search for work, to file income tax, or to understand the multiple income support programs that were available. The front of 58 Queen became a hub helping 60 people every day, especially during the early days of the pandemic when the all the downtown streets were eerily empty.  

At the end of November, on a sunny but briskly cold morning, groups of people were gathered around the Worth A Second Look parking lot, some were lined up for the takeout meals while others were going through bins of clothing that were also being distributed. It was a reminder of the tremendous generosity that has been offered throughout the summer and fall around St. John’s Kitchen.

What is remarkable about this work is the energy of staff and volunteers to serve more people than ever and to do it in new ways, in such a short period of time, adapting in incredible ways. 

In the midst of the lockdown and the anthropause, it is not hard to imagine that when we emerge from this pandemic, we are not going to neatly fit back into old patterns. It is easy to list the many changes that are on everyone’s mind.

  • With more and more people marginalized from full-time work, how will the structure of the labour market change?

  • The substantial reduction in commuting, traveling, and shopping has created new habits that directly address the climate emergency. We now have license to rethink housing, how can we share the abundant housing resources that already exist?

  • How can our cities learn to create structures that involve people in the work of community – expanding urban agriculture, supporting self-provisioning skills, creating social structures like community tools that help people to live with less money, developing new initiatives to expand learning opportunities?

  • How can we take ethical action to make the practical changes we seek?

These are the questions as we look back to our accomplishments, acknowledge the cultural shifts that are taking place and build on the opportunities to create new ways of acting.

Good Work News is The Working Centre’s quarterly newspaper that reports on our latest community building efforts and seeks out ideas which redefine work, consumerism, and sustainable living. First published in 1984, we have now published over 150 issues with a circulation of 13,000.

Subscribe to Good Work News with a donation of any amount to The Working Centre.

Site Menu

The Integrated Circle of Care is a fluid and collaborative approach followed by workers from different agencies weaving through St. John’s Kitchen. Within this approach, staff members from each agency are aware of their specific personal roles. However, the high level of collaboration between workers means that people can approach any worker, without knowing their agency association or specific role, and still receive support – either that worker will support the person directly, or they will introduce the person to another worker who can support the person more appropriately.

This approach makes relationships more natural and support more accessible. Workers from different agencies are easily approachable, meaning that people build relationships with multiple workers. Having relationships with different workers is important to a person’s support – it makes support from a trusted source easy to find, and means that people have a choice of worker to approach in any given situation.

In order to maintain a circle of care around a person, workers from different agencies ask for consent from the person for information to be shared between workers. Continuous communication between workers helps to ensure that people do not fall into gaps between services, and also that services are not duplicated.