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WASL: A Community Thrift Store

By Ayman Eldesouky & Don Gingerich

Published in December 2020

Worth A Second Look is much more than a second hand retail store. It is a gathering place, a community for St. John’s Kitchen folk, volunteers, and customers.

On July 7th, 2020 we re-opened the store to the public after being closed for 3 months. Due to COVID-19, we were forced to limit the number of volunteers, reduce our capacity, reduce our hours, and implement strict safety regulations in order to keep our customers safe. Our attention to detail while following these safety precautions has given our community a feeling of trust and security and we continue to welcome many customers while navigating these challenging times. Since re-opening our doors, 44,000 items have been sold, 320 items have been delivered to our customers in Kitchener-Waterloo, and we have provided a free pick-up service to assist those who are unable to come in themselves. 

WASL provides support to many people including those on the fringes of society. This support is given through moving help, tents, sleeping bags, blankets, and clothing at low or no cost. We also work in collaboration with other community organizations such as Lutherwood. St. Vincent de Paul to provide furniture, housewares, and electronics to low income individuals who have recently been housed. 

WASL is a place that listens carefully to try and determine the needs of  our community members and then problem solve with individuals to find solutions. This way of being requires flexibility and willingness to do things that many places are prevented from doing due to rigid policies and expectations. WASL is based on service and openness to all regardless of social standing or other factors. We are able to persist as an important resource for our community because of the generous donations we receive and we are able to thrive because of the time and attention offered by our crew of volunteers to the wide community we serve.

Good Work News is The Working Centre’s quarterly newspaper that reports on our latest community building efforts and seeks out ideas which redefine work, consumerism, and sustainable living. First published in 1984, we have now published over 150 issues with a circulation of 13,000.

Subscribe to Good Work News with a donation of any amount to The Working Centre.

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The Integrated Circle of Care is a fluid and collaborative approach followed by workers from different agencies weaving through St. John’s Kitchen. Within this approach, staff members from each agency are aware of their specific personal roles. However, the high level of collaboration between workers means that people can approach any worker, without knowing their agency association or specific role, and still receive support – either that worker will support the person directly, or they will introduce the person to another worker who can support the person more appropriately.

This approach makes relationships more natural and support more accessible. Workers from different agencies are easily approachable, meaning that people build relationships with multiple workers. Having relationships with different workers is important to a person’s support – it makes support from a trusted source easy to find, and means that people have a choice of worker to approach in any given situation.

In order to maintain a circle of care around a person, workers from different agencies ask for consent from the person for information to be shared between workers. Continuous communication between workers helps to ensure that people do not fall into gaps between services, and also that services are not duplicated.