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Tom Friesen

Service is Never Simple – The Work of Outreach at St. John’s Kitchen

Perhaps like many an angsty young adult, I was once enamored with the idea of revolution — Rage Against the Machine was a staple of my music collection.

Believin’ all the lies that they’re tellin’ ya
Buyin’ all the products that they’re sellin’ ya
They say jump and you say how high?
You’re brain dead
You got a bullet in your head

There have been times in my life when I was drawn to the idea of tearing down systems. Shouting “cus the man!” and all that felt good. While I still get a kick out of this kind of music and am encouraged to see people standing up to challenge the system, I now think that if rage is not rooted in relationships it is empty.

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The Integrated Circle of Care is a fluid and collaborative approach followed by workers from different agencies weaving through St. John’s Kitchen. Within this approach, staff members from each agency are aware of their specific personal roles. However, the high level of collaboration between workers means that people can approach any worker, without knowing their agency association or specific role, and still receive support – either that worker will support the person directly, or they will introduce the person to another worker who can support the person more appropriately.

This approach makes relationships more natural and support more accessible. Workers from different agencies are easily approachable, meaning that people build relationships with multiple workers. Having relationships with different workers is important to a person’s support – it makes support from a trusted source easy to find, and means that people have a choice of worker to approach in any given situation.

In order to maintain a circle of care around a person, workers from different agencies ask for consent from the person for information to be shared between workers. Continuous communication between workers helps to ensure that people do not fall into gaps between services, and also that services are not duplicated.