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Sarah Gutton

Reflections from Working at UA

UA has provided an opportunity for many individuals that were considered ‘too problematic’ for shelter, couples that were forced to be apart, and furry friends to all have a place to call home. While there are still rules, like don’t set fires in the building, keep the hallways and stairwells clutter free, the individuals staying at UA get the chance to make this space their own. There is no one telling them they have too many belongings, they can decorate their rooms however they want, they can leave the light on all night without having to worry about keeping someone else up, they can keep it as messy or as clean as they want, it is theirs.

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The Integrated Circle of Care is a fluid and collaborative approach followed by workers from different agencies weaving through St. John’s Kitchen. Within this approach, staff members from each agency are aware of their specific personal roles. However, the high level of collaboration between workers means that people can approach any worker, without knowing their agency association or specific role, and still receive support – either that worker will support the person directly, or they will introduce the person to another worker who can support the person more appropriately.

This approach makes relationships more natural and support more accessible. Workers from different agencies are easily approachable, meaning that people build relationships with multiple workers. Having relationships with different workers is important to a person’s support – it makes support from a trusted source easy to find, and means that people have a choice of worker to approach in any given situation.

In order to maintain a circle of care around a person, workers from different agencies ask for consent from the person for information to be shared between workers. Continuous communication between workers helps to ensure that people do not fall into gaps between services, and also that services are not duplicated.