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Andrew Coppolino

Friends and Food

Meals are an enjoyable experience when shared and nothing says sharing like St. John’s Kitchen.

Last week, I visited a dining room of a different sort. I volunteered at the St. John’s Kitchen at the corner of Duke and Water streets in downtown Kitchener and helped out with their Thanksgiving dinner. The kitchen, and the many volunteers working there, served nearly 500 turkey dinners to appreciative patrons for whom finding a hot meal is difficult.

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The Integrated Circle of Care is a fluid and collaborative approach followed by workers from different agencies weaving through St. John’s Kitchen. Within this approach, staff members from each agency are aware of their specific personal roles. However, the high level of collaboration between workers means that people can approach any worker, without knowing their agency association or specific role, and still receive support – either that worker will support the person directly, or they will introduce the person to another worker who can support the person more appropriately.

This approach makes relationships more natural and support more accessible. Workers from different agencies are easily approachable, meaning that people build relationships with multiple workers. Having relationships with different workers is important to a person’s support – it makes support from a trusted source easy to find, and means that people have a choice of worker to approach in any given situation.

In order to maintain a circle of care around a person, workers from different agencies ask for consent from the person for information to be shared between workers. Continuous communication between workers helps to ensure that people do not fall into gaps between services, and also that services are not duplicated.