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The Mayfair Lounge

By Chad McCordic

Published in June 2003

“Every community needs an oasis, and that’s what this is, an oasis,” says Brian Bartlett as we sit around a table, drinking coffee out of Styrofoam cups.  

The community of which he is speaking is the Mayfair Hotel at the corner of King and Young.  Formerly a trendy hotel for visiting celebrities, The Mayfair now serves another  purpose: providing housing for those who simply can’t afford to pay much more than the $400 for rent. The City of Kitchener purchased the hotel and now Kitchener Housing manages the rooms and collects the rent.

The oasis of which he is speaking is the lounge at the Mayfair Hotel–a lounge that Brian has been devoting his time and effort to maintaining for over a year. Because of his efforts, he has received a provincial community health award.  After months of paperwork, the lounge opened March of 2002 for an eight week trial period. Through the sheer determination of Brian and the tenants, the lounge has lasted and developed.  It now serves as a coffee bar and what tenant Don Oaks refers to as the “Kitchen Cupboard,” a stockpile of canned foods for those who simply can’t afford to buy groceries on a regular basis.  

Don is on a fixed income and finds the kitchen cupboard extremely useful.  “It’s good. Say you have enough for groceries at the beginning of the month, but then what happens at the middle of the month on?”  Don says the cupboard gets a lot of use around the last half of every month.  

Don also tells me about the problems he faces. As he speaks, the other tenants nod in agreement. Security is a big concern for them. There are no phones in any of the rooms which is a big health concern for several of them.   

The city has been trying to redevelop the block on which the Mayfair sits for a while now, but so far no official deadline on the Mayfair has been placed, if there ever will be.

But, despite the city’s apparent lack of development interest, things are getting better, he says. “Thank God for this guy,” Don says as he places his hands on Brian’s shoulders. Brian shrugs and says, “The city is realizing that this lounge is a resource, not a difficulty.”

Brian seems fairly relaxed as he shows me his award sitting on the fridge behind the coffee bar. Despite all the fanfare, Brian’s purpose for the lounge can seem surprisingly straightforward:  “Come down and get to know your neighbour.”  

As I finish off the last of my coffee, Don asks if I want a refill.  He takes my Styrofoam cup and rushes off to fill it with a surprisingly rich cup of coffee. Sheepishly, I grab the second to last cookie, and I ask my final question: why has this lounge been such a success?

“It’s so apparent,” he says, “but it’s hard to put to words.” He thinks about it for a second longer as I finish my cookie.  “By providing an open space…it’s developed a sense of community. It gets rid of any fear you may have of your neighbour. But…” He has more to say but one of the tenants is asking him a question.  I make more notes, as Don returns with coffee. Brian turns back to me and says: “It is a human function to care; you just have to enable it.”

Good Work News is The Working Centre’s quarterly newspaper that reports on our latest community building efforts and seeks out ideas which redefine work, consumerism, and sustainable living. First published in 1984, we have now published over 150 issues with a circulation of 13,000.

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The Integrated Circle of Care is a fluid and collaborative approach followed by workers from different agencies weaving through St. John’s Kitchen. Within this approach, staff members from each agency are aware of their specific personal roles. However, the high level of collaboration between workers means that people can approach any worker, without knowing their agency association or specific role, and still receive support – either that worker will support the person directly, or they will introduce the person to another worker who can support the person more appropriately.

This approach makes relationships more natural and support more accessible. Workers from different agencies are easily approachable, meaning that people build relationships with multiple workers. Having relationships with different workers is important to a person’s support – it makes support from a trusted source easy to find, and means that people have a choice of worker to approach in any given situation.

In order to maintain a circle of care around a person, workers from different agencies ask for consent from the person for information to be shared between workers. Continuous communication between workers helps to ensure that people do not fall into gaps between services, and also that services are not duplicated.